Support

Email support@getpreviously.app. We read every message.

Common questions

How do I restore my purchase on a new phone?

Sign in with the same Apple ID you bought with. Open the app, go to Settings > Premium and tap Restore Purchases. If that does not work, email us the Order ID from Apple's receipt email.

How do I cancel my subscription?

In the app, go to Settings > Manage subscription. Or open iPhone Settings > your name > Subscriptions > Previously. Deleting the app does not cancel it. Premium stays on until the end of the period you paid for. For a refund, use reportaproblem.apple.com, because Apple handles payments.

How do I delete my data?

Your progress and downloads live on your phone. Deleting the app removes them and resets the anonymous analytics ID. To stop sending anonymous usage data, turn off Settings > Share anonymous usage data. To ask us to delete analytics or purchase records, or your beta or waitlist email, write to support@getpreviously.app. See the Privacy Policy for details.

I found a factual error. How do I report it?

Thank you. In the app, go to Settings > Sources and corrections, or email us. Tell us the chapter, the sentence and, if you can, a source. We check every report against the sources and fix confirmed errors.

I'm testing the beta. Where do I send feedback?

In the test version, tap Feedback in the player or press and hold a sentence to tell us about a chapter. For anything else, go to Settings > Beta testing > Send feedback. Email works too.

Something else is wrong

Email us with your iPhone model, iOS version and the app version (Settings > Version). A screenshot helps.